Support Helpdesk

Getting Started 5

• How to Raise A Service Ticket with Solutions In Technology
• SIT Portal - Registration
• SIT Portal - Meter Readings
• SIT Portal - Ordering Consumables
• SIT Portal - Raising a ticket

Copier & Printer (General) 3

• Konica/Sindoh/Lexmark - Device offline tips
• Meter Reading Guide
• MFD Scan to Email with Gmail

Konica Minolta MFD 47

• USB Printing - Konica
• Konica Minolta 4 Series - Remove Black Lines from Prints & Copies
• Konica Minolta 4 & 8 Series - Correct power down procedure
• Office 365 Setup - Konica Minolta
• Clear Paper Jam on Auto Document Feeder - Konica Minolta

View all 47

How to Take a Meter Reading 1

• Konica Minolta - Take a meter reading

How to change the waste box 0

How to Change the toner 0

Konica Error Codes 1

• Konica Minolta Error Codes - C-0202 C-0204 C-0206 C-0208

Tray Settings - Konica 1

• Konica Minolta - Auto Tray Switching

Lexmark XC9235 10

• Lexmark - Change a waste toner container
• Lexmark XC9235 - Paper Jam in door C
• Lexmark XC9235 - Paper Jam in door D
• Lexmark XC9235 - Paper Jam in the 3000 Sheet Tray
• Lexmark XC9235 - Paper Jam in the booklet finisher

View all 10

Lexmark XC4140 23

• Lexmark - Turn off Colour Correction
• Change Copy Quality - Lexmark
• Print Audit Secure End Destination
• Lexmark - Replace Waste Toner
• Setting up Scan to email - Gmail Account

View all 23

Lexmark Support Guides 3

• View Device Statistics on
• Scan to Email address book access (Lexmark)
• Setting a Lexmark Copier to DHCP

Lexmark XM3150 13

• Lexmark XM3150 - Automatic Document feeder Jams
• Lexmark XM3150 - Duplex Paper Jams
• Lexmark XM3150 - Front Door Paper Jams
• Lexmark XM3150 - Installing the Hardware options
• Lexmark XM3150 - Loading Paper Trays

View all 13

Lexmark C4150 5

• Lexmark C4150 - Loading Trays double sided
• Lexmark C4150 - Loading the Multipurpose Feeder One-sided Printing
• Lexmark C4150 - Loading Trays Single Sided
• Lexmark C4150 - Adding the Optional Trays
• Lexmark C4150 - Unpack & Setup

Anti Virus 1

• Viruses and help on avoiding them...

Servers 3

• Renewing self-signed certificate in SBS 2008 / 2011
• Mail Filtering
• Mail Filtering Outbound

Papercut Support 2

• Papercut - Reset Administrator account password
• Papercut - Linking ID Card

My Calls 1

• My Calls - .Net Framework Issue

Windows 10 Performance Tweaks 1

• Windows 10 Performance Tweaks

MFP Solutions 3

• SRS Gwent / Monmouth Schools - Proxy Settings
• Powys Schools - Settings for Print Audit
• Print Audit - Firewall / Proxy Configuration

Screen Connect Support 1

• Screen Connect - Creating a new category

Status Pages 1

• Salesforce Status

iPhone 1

• Finding the software version of an iPhone

General 1

• EU Roaming Charges

CCTV Application Support 6

• HikVision - Port Forward Configuration
• CCTV – Fault Finding Support Page
• CCTV Application Support
• Hikvision NVR Guide
• Hik Connect Setup

View all 6

Clocking In Machine - ClockRite 1

• ClockRite Clocking in machine - Port Forward

Broadband / ADSL / Fibre 4

• How to Determine the Telephone number associated with your line
• Perform a Quiet Line Test
• Setup TP Link W9970 Router
• Draytek WAN Setup

Router Configuration 2

• Router Configuration - Draytek
• Draytek Guide - Setup Remote Access

NEC SL1100 4

• Change the Time - NEC Phone System SL1100
• Change the Display Name - NEC Phone System SL1100
• Set the Phone Language - NEC Phone System SL1100
• NEC SL1100/SL2100/SV8100/SV9100 Mode Change

NEC SL2100 2

• Change the Display Name - NEC Phone System SL2100
• Change the Time - NEC Phone System - SL2100

NEC SV8100 3

• Change the Display Name - NEC Phone System SV8100
• Change the Time - NEC Phone System SV8100
• Update Firmware on NEC Phone System - SV8100

NEC SV9100 2

• Change the Display Name on NEC Phone System SV9100
• Change the Time on NEC Phone System - SV9100

Wireless Headset Support 1

• Jabra - Sync Headset and change Advanced Features

NEC Phones - Fault Finding 1

• NEC Fault Finding - NEC Phone not working

3CX Support 10

• 3CX - Audio Conferencing
• 3CX Transferring a Call
• Fanvil X5U Wifi Setup
• Fanvil X5U Home Connection Setup
• 3CX Live Chat And Talk

View all 10

SOGEA VOICE 1

• Voicemail Access (SOGEA Voice)

Number Porting 1

• Number Porting - Important Information

Papercut 1

• Papercut Default License Location

1pbx 1

• 1pbx Importing Company Contact Data